Over the last few years, I’ve noticed a growing change in the way some customers communicate with businesses.

People will call, text, or email asking for a price quote, advice, or help understanding a problem with their device. We take the time to answer their questions, research the issue when necessary, and provide the information they need—and then, quite often, complete silence.

• ✗ No “thank you for your time”
• ✗ No “thanks for getting back to me”
• ✗ Not even a quick acknowledgment that the message was received

Of course, I don’t expect everyone who contacts me to book a repair. That’s part of operating a business, and people are always free to compare prices or decide not to proceed. But when someone takes time out of their day to help you, a simple “thank you” costs absolutely nothing.

A country known for politeness

To be honest, it can feel insulting and disrespectful. Canada has always been known as one of the politest countries in the world, but from what I’ve personally experienced, that basic courtesy seems to be slowly disappearing—and it appears to be getting worse.

This isn’t directed at the many wonderful customers who are appreciative and respectful. You truly make a difference, and your kindness never goes unnoticed. ❤️

We’d love to hear from you

I’m curious to hear from other business owners and service providers: Are you noticing the same thing with your customers and clientele, or do you think communication habits have simply changed?