Terms and Conditions

Last Updated: October 8, 2025

Welcome to JS Information. These Terms and Conditions govern your use of our mobile device repair services and website. By using our services, you agree to these terms. Please read them carefully before proceeding with any repair service.

1. Acceptance of Terms

By accessing our website, requesting a repair quote, or using our repair services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

2. Services Offered

JS Information provides mobile device repair services including but not limited to:

  • Screen replacements and repairs
  • Battery replacements
  • Charging port repairs
  • Camera replacements
  • Speaker and audio repairs
  • Water damage diagnostics and cleaning
  • Other hardware repairs as assessed

All services are subject to parts availability and technical feasibility. We reserve the right to refuse service if we determine that a repair is not feasible or advisable.

3. Appointments and Service

Appointments are required for all repair services. Walk-ins may be accommodated based on availability, but appointments receive priority.

To schedule an appointment:

  • Call us at (506) 878-7445
  • Submit a contact form through our website
  • Email us at [email protected]

If you need to cancel or reschedule, please provide at least 24 hours notice when possible.

4. Repair Process and Authorization

4.1 Diagnostic and Quote

We provide free diagnostics to assess your device and determine the necessary repairs. You will receive a quote for the repair cost before any work begins. The quote includes parts and labor unless otherwise specified.

4.2 Repair Authorization

Repairs will only proceed with your express authorization. By authorizing a repair, you agree to pay the quoted price and accept these Terms and Conditions.

4.3 Additional Repairs

If additional issues are discovered during the repair process that were not identified in the initial diagnostic, we will contact you for authorization before proceeding with any additional work or charges.

4.4 Repair Timeframe

Most repairs are completed within 1-3 hours. However, repair times may vary depending on the complexity of the issue, parts availability, and current workload. We will provide an estimated completion time when you drop off your device.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. Prices may vary based on device model and the specific repair required.

5.2 Payment Terms

Payment is due in full upon completion of the repair service before the device is returned to you. We accept the following payment methods:

  • Cash (No Fees)
  • Debit cards (No Fees)
  • E-transfer (No Fees)
  • Credit cards (2.65% Fees)

5.3 Diagnostic Fee

Diagnostic services are provided free of charge. However, if you choose not to proceed with a recommended repair after diagnosis, no diagnostic fee will be charged.

5.4 No Hidden Fees

The quoted price is the final price you pay. We do not charge hidden fees or surprise costs beyond what was quoted and authorized.

6. Warranty

6.1 Warranty Coverage

All repairs performed by JS Information come with a warranty on parts and labor. The specific warranty period will be communicated at the time of service and detailed on your receipt.

The warranty covers defects in parts and workmanship. If a repaired component fails during the warranty period due to a defect, we will repair or replace it at no additional charge.

6.2 Warranty Exclusions

The warranty does not cover:

  • Damage caused by misuse, abuse, or accidents after repair
  • Water or liquid damage occurring after repair
  • Normal wear and tear
  • Damage from drops, impacts, or crushing after repair
  • Repairs or modifications performed by another party after our service
  • Software issues or operating system problems
  • Pre-existing issues not related to the repair performed

6.3 Warranty Claims

To make a warranty claim, you must present your original receipt and bring the device to our location. We will assess the issue and determine if it is covered under warranty.

7. Customer Responsibilities

7.1 Data Backup

You are solely responsible for backing up all data on your device before bringing it in for repair.

While we take every precaution to preserve your data during repairs, JS Information is not responsible for any data loss that may occur during the repair process. We strongly recommend backing up your device to iCloud, Google Drive, or a computer before service.

7.2 Device Passcode

You must provide your device passcode or disable security features to allow us to test the device after repair. If you prefer not to provide the passcode, you acknowledge that we cannot fully test all device functions.

7.3 Find My iPhone / Device Security

For certain repairs, you may be required to disable Find My iPhone (or equivalent device security features). We will inform you if this is necessary for your specific repair.

7.4 Accurate Information

You agree to provide accurate contact information and truthful information about how the damage occurred. Providing false information may void your warranty.

7.5 Device Pickup

You must pick up your device within 14 days of repair completion. After 14 days, a storage fee of 20$ per week applies. After 30 days, unclaimed devices may be disposed of or sold to recover costs.

8. Limitation of Liability

8.1 Data Loss

JS Information is not liable for any data loss, corruption, or deletion that occurs during the repair process. You accept full responsibility for backing up your data.

8.2 Pre-Existing Damage

We are not responsible for pre-existing damage or issues not disclosed at the time of drop-off. Our diagnostic process may reveal additional issues, which will be communicated to you.

8.3 Maximum Liability

In the unlikely event that JS Information is found liable for any damage or loss, our total liability is limited to the cost of the repair service or the fair market value of the device at the time of service, whichever is less.

8.4 Water Damage and Complex Repairs

Water-damaged devices and devices requiring complex repairs carry inherent risks. While we will make every effort to repair your device, we cannot guarantee success with water-damaged devices. You acknowledge these risks by authorizing such repairs.

8.5 Third-Party Software and Accounts

We are not responsible for any third-party software, applications, or accounts on your device. Issues with apps, operating systems, or cloud services are beyond the scope of our hardware repair services.

9. Parts and Materials

We use high-quality replacement parts for all repairs. Unless specifically requested and agreed upon, parts are not original manufacturer parts but are compatible, high-quality alternatives that meet or exceed OEM specifications.

All parts installed become the property of the customer. Replaced parts become the property of JS Information unless specifically requested otherwise at the time of repair.

10. Manufacturer Warranty Considerations

Third-party repairs may void your device manufacturer’s warranty. By authorizing repairs with JS Information, you acknowledge that:

  • Repairs performed by us may void any remaining manufacturer warranty
  • You are choosing third-party repair over manufacturer service
  • We recommend checking your manufacturer warranty status before proceeding with repairs

If your device is still under manufacturer warranty, we recommend contacting the manufacturer for warranty service options.

11. Cancellation and Refund Policy

11.1 Before Repair

You may cancel a repair before work begins without any charge. Once you authorize a repair and work has commenced, cancellation may result in charges for any parts ordered or work performed.

11.2 Unsuccessful Repairs

If we determine that a repair cannot be successfully completed, you will not be charged for the repair attempt. However, if parts were ordered specifically for your device, you may be responsible for the cost of those parts.

11.3 Customer Satisfaction

If you are not satisfied with a completed repair, please contact us immediately. We will work with you to resolve any issues. Refunds are considered on a case-by-case basis.

12. Privacy and Data Protection

Your privacy is important to us. We collect and use personal information in accordance with our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

We take reasonable precautions to protect your device and data while in our possession, but we are not responsible for data loss as outlined in Section 8.

13. Intellectual Property

All content on the JS Information website, including text, graphics, logos, images, and software, is the property of JS Information or its content suppliers and is protected by Canadian and international copyright laws.

You may not reproduce, distribute, or create derivative works from any content on our website without our express written permission.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of New Brunswick and the federal laws of Canada applicable therein.

Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New Brunswick, Canada.

15. Dispute Resolution

In the event of any dispute or disagreement regarding our services, we encourage you to contact us first to seek an amicable resolution. Most issues can be resolved through direct communication.

If we cannot resolve the dispute informally, either party may pursue resolution through:

  • Mediation or arbitration
  • Small claims court (for claims within jurisdictional limits)
  • Other appropriate legal proceedings

16. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will continue in full force and effect.

The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

17. Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and JS Information regarding the use of our services and supersede all prior agreements and understandings, whether written or oral.

Any modifications to these terms must be made in writing and signed by an authorized representative of JS Information to be valid.

18. Waiver

Our failure to enforce any right or provision of these Terms and Conditions will not constitute a waiver of that right or provision.

No waiver of any term will be deemed a further or continuing waiver of such term or any other term.

19. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, please contact us:

Agreement Acknowledgment

By using JS Information’s repair services or website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Thank you for choosing JS Information for your mobile device repair needs!

Questions About Our Terms?

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