Privacy Policy

Last Updated: October 8, 2025

At JS Information, your privacy is our priority. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the information we gather through our mobile device repair services and website.

1. Information We Collect

1.1 Personal Information

When you use our mobile device repair services, we may collect the following personal information:

• Contact Information: Name, phone number, email address, and mailing address
• Device Information: Device make, model, serial number, IMEI number, and description of repair issues
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Service Records: Repair history, service dates, and warranty information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookie data (see our Cookie Policy below)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our mobile device repair services
• Communication: To contact you about your repair status, appointments, and service updates
• Payment Processing: To process transactions and send receipts
• Customer Support: To respond to your inquiries and provide technical assistance
• Service Improvement: To analyze usage patterns and enhance our website and services
• Legal Compliance: To comply with applicable laws and regulations
• Warranty and Guarantees: To maintain records for warranty claims and quality assurance

3. Information Sharing and Disclosure

We may share your information only in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., payment processors, shipping companies) under strict confidentiality agreements
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with advance notice to you
• Protection of Rights: To protect the rights, property, or safety of JS Information, our customers, or others
• With Your Consent: When you explicitly authorize us to share your information

4. Data Security

We implement industry-standard security measures to protect your personal information:

• Secure SSL encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security audits and updates
• Secure storage of physical and digital records
• Employee training on data protection practices

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and features

You can control cookie preferences through your browser settings. However, disabling cookies may limit some website functionality.

7. Third-Party Services

Our website may contain links to third-party websites or use third-party services (such as Google Analytics or payment processors). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (e.g., tax and accounting requirements)
• Resolve disputes and enforce our agreements
• Maintain warranty and service records

When your information is no longer needed, we securely delete or anonymize it.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new “Last Updated” date
• Sending an email notification for significant changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Canadian Privacy Rights

As a New Brunswick, Canada-based business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Under Canadian privacy legislation, you have the right to:

• Know why we collect, use, or disclose your personal information
• Expect us to collect, use, or disclose your personal information reasonably and appropriately
• Know who in our organization is responsible for protecting your personal information
• Expect us to protect your personal information with appropriate safeguards
• Expect the personal information we have about you to be accurate, complete, and up-to-date
• Obtain access to your personal information
• Request correction of inaccurate or incomplete personal information
• File a complaint about our handling of your personal information with the Office of the Privacy Commissioner of Canada

12. International Users

Our services are primarily provided within Canada. If you access our website from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located. By using our services, you consent to this transfer.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

JS Information
Email: [email protected]
Phone: (506) 878-7445
Address: 2 Inglewood st.
Moncton, New Brunswick, Canada

We will respond to your inquiry within 30 days.

At JS Information, we are committed to earning and maintaining your trust through transparent and responsible data practices.